All items are shipped via USPS Priority Mail with tracking and insurance. Shipping costs are automatically calculated during checkout dependent on the size and weight of your package and your shipping zip code. Once an order is placed, your order may take 7-14 days to create as described on the product description or be available ready to ship also as described on product description. Once order is shipped, a tracking number will be sent to you which will state the estimated time of delivery which could be anywhere from 1-10 days. Exact delivery time cannot be guaranteed due to shipping carrier logistics.
We’d like to thank you for giving us the opportunity to design a creation just for you and to let you know that we offer a 100% Satisfaction Guarantee. If within 7 days from receiving your creation, you are not completely satisfied, please contact us and we will make every effort to make it right for you.
We will send you pictures of Custom Orders for approval prior to shipping so therefore we will not accept returns on Custom Orders.
All returns will be refunded (minus shipping and handling fees) back to your original form of payment, and must be in resalable condition.
You will be given a tracking number once your creation is shipped. Also your creation will be insured so in the event your package arrives damaged or is lost in transit, please take a picture and contact the shipping carrier with your tracking number for compensation.